The normal operation of high-quality equipment is inseparable from pre-sales technical support and after-sales technical service. Our service pursues refinement, from pre-sale consultation, enthusiastic service to product promotion, we all require refinement. Strict quality assurance and fast in place after-sales service, every link has been carefully arranged to solve a series of customer worries. Do a good job in pre-sale, in sale and after-sale service for customers, and provide warm service for customers. We pursue to provide customers with 100% satisfactory service. Our professional service team is composed of regular training and comprehensive technical personnel, and has a perfect after-sales service system. Our service network reaches every place where our products are sold. As long as customers have any requirements, our service staff will give customers a satisfactory reply within 24 hours.
1. Help customers to select equipment;
2. Guide the workshop planning, site selection and other preliminary work;
3. Free to send engineers to the customer site for process and scheme design.
1. Perfect quality management system, strict inspection before delivery;
2. Provide free logistics information and arrange delivery strictly.
1. Free guidance for equipment foundation production;
2. Provide free after-sales installation and debugging guidance;
3. Provide maintenance training service free of charge;
4. After sales team, 24-hour response to customer service needs.
A certain warranty service will be provided for the sold products within the specified period. After the expiration of the warranty period, the corresponding maintenance fees and replacement parts fees will be charged according to the standard. The specific warranty period is as follows:
1. The warranty period is subject to each product warranty.
2. If the product itself has quality problems, and within the warranty period, can enjoy free warranty after-sales service.
3. The starting time of the warranty period is: calculated from the date of the customer's purchase, with the customer's final purchase invoice or a copy of the invoice (indicating the product model) and valid warranty card as the voucher.
In order to continuously improve the service management and expand new service mode, the company welcomes your supervision and criticism. We will take the initiative to visit you so as to timely understand your opinions and quickly change the shortcomings of the service. At the same time, we have also set up a special person responsible for the service supervision telephone.
Service and Complaints Hotline: 152-7085-5888
If you have any problems in the process of using, please contact us. Before you call the company, make sure you have the following information:
1. Specification, model and name of the product.
2. The main equipment brand and use environment.
3. Log information about.